- How can I redeem a voucher?
- How can I delete my customer account?
- Do I need a customer account to place an order?
- How do I return an item?
- What do I do if my package arrives with excessive damage?
- How can I pay?
- How does the ordering process work?
- Where can I see the previous orders I’ve made?
- How do I sign up for an account?
- Can I change my personal information on my account?
- Is your website secure?
- Which countries do you ship to?
- What are Cashpoints?
- Subscribing or unsubscribing from the Titus newsletter?
- What kinds of vouchers are there?
- Can you send me some stickers?
- Can you sponsor me?
- What are the dimensions of a complete skateboard in the skate hardware section?
- Will an item come back in stock?
- Where can I use my voucher?
- When will my package arrive?
HOW CAN I REDEEM A VOUCHER?
You can redeem a voucher on the “cart” page during the checkout process. On the cart page, you will see the link „I have a voucher“ listed under the items that are in your shopping cart. Clicking the link will open a text box where you can enter your voucher code, then click the arrow button to validate your code.
Want to purchase a gift voucher? Check out our vouchers.
HOW CAN I DELETE MY CUSTOMER ACCOUNT?
If you would like to delete your account, please write an email to firstname.lastname@example.org requesting that your account be deleted. Your personal data will be deleted within the next 3 work days of your request.
If it is just the newsletter that you no longer want to receive from us, please see info for unsubscribing to the newsletter at the bottom of the FAQ page.
Click here to delete your account by yourself.
More information for your customer account can be found here.
DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?
No, you can also place an order as a guest! However, you will miss out on the benefits of having an account.
Benefits of having an account include:
- You can participate in the Cashpoints program.
- Your address is saved on your account, making it faster and easier to place orders as you no longer have to enter your info during each order.
- You can save items on your wishlist.
- You can see an overview of your past orders.
- Any excess balances can be saved on your customer account and used for future orders.
HOW DO I RETURN AN ITEM?
Returns from Germany and Austria
Returning items from within Germany is free for all orders! German orders receive a pre-paid return label right inside the package. To return, simply place your item(s) back in the package and attach the pre-paid label to the outside of the box.
You can call our customer service line if you have any questions: +49 (0)251 / 777 111 (Mo-Fr 09:00 - 18:00).
Returns from Switzerland and EU countries
You are required to pay return shipping costs if the total value of the items being returned is under 40€. You are also required to pay for any damages that may have occurred due to your own negligence. There is free return shipping for countries outside Germany/Austria if the return item(s) value over 40€.
Returns from all other countries
If you have ordered from a non-EU country and wish to return your items, we can not cover the return shipping cost. Please note that import taxes, customs regulations etc. are also not covered by us. Please contact our service department if you have any questions. email@example.com
WHAT DO I DO IF MY PACKAGE ARRIVES WITH EXCESSIVE DAMAGE?
If your package arrives with excessive damage, please deny the delivery upon it’s arrival and notify our customer service department.
Claims for damaged/false items
Please first contact our service department if there is any issue with the items you have received. The service department will provide further instructions including how to return/exchange your damaged/incorrect item, please be sure to include your order number when you contact us.
Claims for issues such as manufacturing defects will first need to be inspected by our team before actions such as exchanges or refunds are made. Please understand that we are not responsible for manufacturing defects of the products/brands that we sell.
See more info on returns here.
HOW CAN I PAY?
- Sofort Banking / Klarna
- Standard Bank Transfer
- Credit Card (Visa, Mastercard, Diners Club and American Express)
- Cash on delivery (restrictions apply)
Please see this page for more info.
HOW DOES THE ORDERING PROCESS WORK?
- Select Item(s)
After you have found an item you like, click “add to cart” on the item page. You can then click “proceed to checkout” under the shopping cart icon on the top of the page.
- Create an account (if necessary)
You will then be asked to log in, register, or checkout as a guest.
- Shipping address
Enter your delivery address. If you already have an account, this step will be omitted.
- Payment method
Select your desired payment method on the “payment” page during checkout.
The order is complete only when you see the confirmation page and a confirmation email has been sent to you (unless you have ordered as a guest with no email entered). Later, you will also receive a second confirmation mail that your order has been sent. Your package is now on the way! :)
WHERE CAN I SEE THE PREVIOUS ORDERS I’VE MADE?
You can see all your orders under „My Account“ and then „Orders“.
This option is not available for customers who order as a guest.
HOW DO I SIGN UP FOR AN ACCOUNT?
Simply click on „My Account” on the top of the home page, then click the “register” button. You will also automatically be brought to the registration page during the checkout process of an order.
CAN I CHANGE MY PERSONAL INFORMATION ON MY ACOOUNT?
Yes! When logged in, simply click on “my account” at the top of the page, then “account overview”. From here, you can change your login data, address info, preferred payment methods, and more.
IS YOUR WEBSITE SECURE?
The Titus website is SSL-secured. In the address bar of your browser, you will see that our website address begins with “https:”. The „s“ of this address indicates that all data/information on the site is encrypted and secured.
WHICH COUNTIRES DO YOU SHIP TO?
Please see the shipping information page for an overview of the countries we ship to, shipping rates, times, and other info.
WHAT ARE CASHPOINTS?
Cashpoints are the bonus point system of Titus.
Customers earn Cashpoints with every purchase they make at Titus. The points are applied to the customer’s account (orders made from a guest account excluded). Every item is assigned a number of Cashpoints, which you can find on the product’s page. When you have collected enough Cashpoints, they can be redeemed for discount vouchers on our website. It’s simply a fun and easy way to save money. Have fun collecting Cashpoints!
See more info about Cashpoints here.
SUBSCRIBING OR UNSUBSCRIBING FROM THE TITUS NEWSLETTER?
Click the „Service / Help“ button on the top of the Titus website and select the “newsletter” link. On this page, click the drop down box in the center to „Subscribe to newsletter” or “Unsubscribe from newsletter”. Fill in the required info and click “Save”.
You can also go straight to the newsletter page here.
WHAT KINDS OF VOUCHERS ARE THERE?
There are cash vouchers and discount vouchers. Both vouchers are only valid for one use and may not be combined with other vouchers. Some voucher codes may have an expiration date or minimum purchase price to be valid.
CAN YOU SEND ME SOME STICKERS?
A sticker sheet is included with every order (while supplies last). These sheets include ten to twelve stickers from various brands.
That's not enough? Problem solved! Check out our first Titus sticker pack! This set contains 10 Titus Stickers with various designs. Each one is perfect for your deck, laptop, bike, or whatever you desire!
CAN YOU SPONSOR ME?
This isn't an easy question. Obviously, you need to be a good skater to get sponsored by Titus. The best thing you can do to get noticed by us is to participate in skateboarding contests in Germany. Additionally, it will help if you have a good video part (sponsor-me tape).
Titus team riders are generally first sponsored by a Titus shop location that's in their area. We recommend that you go to your nearest Titus shop and introduce yourself.
Besides our shop teams, the Team Titus manager Dennis Ludwig is always observing the skateboarding scene for new talent. Keep an eye out for Yannick and maybe you can catch his interest.
WHEN DOES THE PACKAGE LEAVE YOUR WAREHOUSE?
If you place your order weekdays (Mon-Fri) by 5 p.m. (Sat. by 11 a.m.) and pay by Sofortüberweisung, PayPal, credit card, or cash on delivery, your package is usually shipped on the same day from Germany through DHL.
Please note: Orders made via standard bank transfer can only be shipped after the payment amount has been received in our account.
WHAT ARE THE DIMENSIONS OF A COMPLETE SKATEBOARD IN THE SKATE HARDWARE SECTION?
Here’s a link to our skateboard and accessory size guide
WILL AN ITEM COME BACK IN STOCK?
This can vary from item to item, so please send us an email at firstname.lastname@example.org. We’ll ask our purchasing department and get back to you.
WHERE CAN I USE MY VOUCHER?
Vouchers can be used/redeemed in our online shop as well as in physical Titus shop locations.
wHEN WILL MY PAACKAGE ARRIVE?
You can track your package with the tracking number found in your shipping confirmation at https://www.dhl.de/en/privatkunden.html. You can also send us an email at email@example.com or use the contact form..