Same day shipping Free shipping over 20 € (GER/AT) 365 day return shipping +49 251 / 777 111 (Mo-Fr 9-19h)

Returns

 


 

HOW CAN I RETURN ITEMS?

Full information on returns can be found in our general terms and conditions. 

1. Returning Orders from Germany and Austria

All orders to Germany and Austria have free return shipping. 

Germany: The return label is attached to your receipt and can be found in your package. 

Austria: Please contact service@titus-shop.com to get a free return label. We'll send you a label that you can print and use with your package for free return shipping from any post office. Find the location of your local post office or “Packstation” online or contact our customer service at +49 251 / 777 111 (Mon – Fri, 9am - 6pm) for more information. 

2. Returning Orders from Abroad (40€ Minimum)

You are required to pay return shipping costs if the total value of the items being returned is under 40€. You are also required to pay for any damages that may have occurred due to your own negligence. There is free return shipping for countries outside Germany/Austria if the return item(s) value over 40€.

Customer Complaints – Defects and Damages

We will pay for any return shipping costs if you present a justified complaint for the item you have received, regardless of the item's value. Please note that manufacturer defects (for example) can only be accepted if the manufacturer agrees with you. We unfortunately have no influence on their opinion. We will of course reimburse you if the manufacturer defect is justified and the item is returned to us. You have several options to choose from regarding how you are refunded (with the exception of PayPal).

 


 

REFUND

We will reimburse you if you choose to return your order. There are several options to choose from (with the exception of PayPal orders).

If you paid using PayPal, we we will reimburse the PayPal account from which the order was made from. 

If you paid by credit card, you can receive the reimbursement on your credit card or we can transfer the funds via a bank transfer to your bank account.

 


 

RIGHT OF WITHDRAWAL

 

Customers from Germany and Austria

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 365 days without giving any reason. The withdrawal period will expire after 365 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us

dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany

Fax: +49 (0)251-5200052
E-Mail: service@titus-shop.com
Tel.: +49 (0)251 / 777 111

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the 

least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to 

dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of Instructions on withdrawal

 

Customers from other European countries

Instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 365 days without giving any reason. The withdrawal period will expire after 365 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us

dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster

Fax: +49 (0)251-5200052
E-Mail: service@titus-shop.com
Tel.: +49 (0)251 / 777 111

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the 

least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to 

dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are required to bear the regular costs of the return consignment, provided the total price of the goods does not exceed the amount of 40 €.

End of Instructions on withdrawal

Agreement on the bearing of costs: You are required to bear the regular costs of the return consignment, provided the total price of the goods does not exceed the amount of 40 €.

You can download a Model withdrawal form.