Refund policy
For customers from Germany and Austria:
Refund Policy
You have the right to withdraw from this contract within 100 days without giving any reason. The withdrawal period is 100 days from the day you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us
KPS Logistik GmbH
c/o titus GmbH
Im Derdel 18-24
48161 Münster
Email: service@titus-shop.com
through a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Refund
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to:
KPS Logistik GmbH
c/o titus GmbH
Im Derdel 18-24
48161 Münster
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
End of Refund Policy
A sample withdrawal form can be downloaded.
For customers from the European Union and Switzerland:
Refund Policy
Right of Withdrawal
You have the right to withdraw from this contract within 100 days without giving any reason. The withdrawal period is 100 days from the day you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us
KPS Logistik GmbH
c/o titus GmbH
Im Derdel 18-24
48161 Münster
Email: service@titus-shop.com
through a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Refund
If you revoke this contract, we will reimburse you all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we are informed of your withdrawal from this contract. We will carry out this reimbursement using the same payment method that you used for the initial transaction unless expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement. We may withhold the reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier. You are required to return the goods promptly and in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract to:
KPS Logistik GmbH
c/o titus GmbH
Im Derdel 18-24
48161 Münster
The deadline is met if you send back the goods before the period of fourteen days has expired.
You are responsible for the regular costs of returning the goods if the price of the item to be returned does not exceed 40 euros. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
End of Refund Policy
Agreement on Cost Bearing: You are responsible for the regular costs of returning the goods.
A sample withdrawal form can be downloaded.
For customers from countries outside the European Union and Switzerland:
Refund Policy
Right of Withdrawal
You have the right to withdraw from this contract within 100 days without stating any reasons. The withdrawal period is 100 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise your right of withdrawal, you must inform us
KPS Logistik GmbH
c/o titus GmbH
Im Derdel 18-24
48161 Münster
Email: service@titus-shop.com
through a clear statement (e.g., a letter sent by post or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Refund
If you withdraw from this contract, we will promptly and no later than within fourteen days from the day on which we receive notification of your withdrawal from this contract, refund to you all payments we have received from you, including the delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us). We will make the refund using the same means of payment that you used in the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods without undue delay and no later than within fourteen days from the day on which you inform us of the Refund from this contract to:
KPS Logistik GmbH
c/o titus GmbH
Im Derdel 18-24
48161 Münster
The deadline is met if you send the goods before the period of fourteen days has expired.
You must bear the regular costs of returning the goods.
You are only responsible for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
End of Refund Policy
Agreement on Bearing Costs: You must bear the regular costs of returning the goods.
A sample withdrawal form can be downloaded.
