Returns
HOW CAN I RETURN ITEMS?
Full information on returns can be found in our general terms and conditions.
1. Returning Orders from Germany and Austria
All orders to Germany and Austria have free return shipping.
Germany and Austria
Returns are free for German customers! A pre-paid return label will be attached to your order receipt in your package. Simply attach this return label to your return package and bring it to a post office of Packstation. The postage is paid.
You can also print a copy of your return label in the Orders section of your customer account. In addition, you can go directly to a DHL office with the QR-code of your return label.
You can find a DHL office near you with the Branch Finder, the nearest DHL Packstation with the Packstation Finder, or you can call our customer service at: 0251 / 777 111 (Mon-Fri 09:00 - 18:00).
Switzerland and EU countries
You are required to pay return shipping costs if the total value of the items being returned is under 40€. You are also required to pay for any damages that may have occurred due to your own negligence. There is free return shipping for countries outside Germany/Austria if the return item(s) value over 40€.
2. Returning Orders from Abroad
If you have ordered from a non-EU country (Swiss excluded from this) and wish to return your items, we can not cover the return shipping cost. Please note that import taxes, customs regulations etc. are also not covered by us. Please contact our service department if you have any questions. service@titus-shop.com
Customer Complaints – Defects and Damages
We will pay for any return shipping costs if you present a justified complaint for the item you have received, regardless of the item's value. Please note that manufacturer defects (for example) can only be accepted if the manufacturer agrees with you. We unfortunately have no influence on their opinion. We will of course reimburse you if the manufacturer defect is justified and the item is returned to us. You have several options to choose from regarding how you are refunded (with the exception of PayPal).
REFUND
We will reimburse you if you choose to return your order. There are several options to choose from (with the exception of PayPal orders).
If you paid using PayPal, we we will reimburse the PayPal account from which the order was made from.
If you paid by credit card, you can receive the reimbursement on your credit card or we can transfer the funds via a bank transfer to your bank account.
For orders with cash on delivery, bank transfer and Sofortüberweisung, we transfer the refund amount back to your bank account only. IMPORTANT: Please write your IBAN number on the RETURN FORM. If this information is not provided, you will be contacted by email and asked for your bank details. Until we receive your IBAN to send your refund, the refund amount will be saved on your Titus customer account as a credit.
We charge shipping fees per order (see shipping information). You will receive free shipping if you exceed the minimum total order value for free shipping. If you return an item(s) which makes your remaining total order value less than the minimum value for free shipping, shipping fees (see shipping information) will be subtracted from your refund amount for the item(s) returned.
Example:
|
Total order value: |
100,00 EUR |
|
Less the value of your returned item(s): |
- 60,00 EUR |
|
Remaining total order value: |
40,00 EUR |
|
Minimum total order value to receive free shipping: |
50,00 EUR |
Shipping fees will then be subtracted from the refund amount of your returned item(s).
RIGHT OF WITHDRAWAL
Customers from Germany and Austria
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 365 days without giving any reason. The withdrawal period will expire after 365 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us
dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany
Fax: +49 (0)251-5200052
E-Mail: service@titus-shop.com
Tel.: +49 (0)251 / 777 111
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the
least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to
dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of Instructions on withdrawal
Customers from other European countries
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 365 days without giving any reason. The withdrawal period will expire after 365 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us
dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany
E-Mail: service@titus-shop.com
Tel.: 00800 1978 1978 or +49 (0)251 / 777 111
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to
dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
We will bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of Instructions on withdrawal
For Customers from other European countries:
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 365 days without giving any reason. The withdrawal period will expire after 365 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us
dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany
E-Mail: service@titus-shop.com
Tel.: +49 (0)251 / 777 111
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to
dittmann-logistik
c/o titus GmbH
Kesslerweg 4
48155 Münster
Germany
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are required to bear the regular costs of the return consignment, provided the total price of the goods does not exceed the amount of 40 €. A loss in value of the goods has to be compensated by you only if that loss in value can be attributed to an unreasonable handling and examination of state, features, and functions of the goods by you.
End of revocation instruction
Agreement on the bearing of costs: You are required to bear the regular costs of the return consignment, provided the total price of the goods does not exceed the amount of 40 €.
You can download a Model withdrawal form.