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FAQ

 

 

 

HOW CAN I REDEEM A VOUCHER?

You can redeem a voucher on the “cart” page during the checkout process. On the cart page, you will see the link „I have a voucher“ listed under the items that are in your shopping cart. Clicking the link will open a text box where you can enter your voucher code, then click the arrow button to validate your code. 

Want to purchase a gift voucher? Check out our vouchers

 

HOW CAN I DELETE MY CUSTOMER ACCOUNT?

If you would like to delete your account, please write an email to  service@titus-shop.com  requesting that your account be deleted. Your personal data will be deleted within the next 3 work days of your request.

If it is just the newsletter that you no longer want to receive from us, please see info for unsubscribing to the newsletter at the bottom of the FAQ page.

More information for your customer account can be found here.

 

DO I NEED A CUSTOMER ACCOUNT TO PLACE AN ORDER?

No, you can also place an order as a guest! However, you will miss out on the benefits of having an account.  

Benefits of having an account include:

  • Your address is saved on your account, making it faster and easier to place orders as you no longer have to enter your info during each order.
  • You can save items on your wishlist.
  • You can participate in the Cashpoints program.
  • You can see an overview of your past orders.
  • Any excess balances can be saved on your customer account and used for future orders.

 

HOW DO I RETURN AN ITEM?

Returns from Germany

Returning items from within Germany is free for all orders! German orders receive a pre-paid return label right inside the package. To return, simply place your item(s) back in the package and attach the pre-paid label to the outside of the box. Then, bring the package to your local post office or Packstation and drop it off – the shipping cost is paid.

You can call our customer service line if you have any questions: 00 800 / 1978 1978 (Mo-Fr 09:00 - 18:00).

Returns from Austria

Returning items from Austria is free for all orders! Simply contact our customer service department, state your order number, request a return label, and we will email you a pre-paid return label you can print and attach to your return package. Then, take the package to your local post office and drop it off – the shipping cost is paid.

Returns from all other countries

Customers must pay the return shipping cost from all other countries if the total cost of the item(s) you are returning is 40€ or less. There is free return shipping for countries outside Germany/Austria if the return item(s) value over 40€.

Please see more info on returning items on our returns page. 

 

WHAT DO I DO IF MY PACKAGE ARRIVES WITH EXCESSIVE DAMAGE?

If your package arrives with excessive damage, please deny the delivery upon it’s arrival and notify our customer service department.

Claims for damaged/false items

Please first contact our service department if there is any issue with the items you have received. The service department will provide further instructions including how to return/exchange your damaged/incorrect item, please be sure to include your order number when you contact us.

Claims for issues such as manufacturing defects will first need to be inspected by our team before actions such as exchanges or refunds are made. Please understand that we are not responsible for manufacturing defects of the products/brands that we sell.

See more info on returns here.  

 

HOW CAN I PAY?

  •  Sofort Banking / Klarna
  •  PayPal
  •  Standard Bank Transfer
  •  Credit Card (Visa, Mastercard, and American Express)
  •  Cash on delivery (restrictions apply)

Please see this page for more info.

 

HOW DOES THE ORDERING PROCESS WORK?

 1. Select Item(s)

After you have found an item you like, click “add to cart” on the item page. You can then click “proceed to checkout” under the shopping cart icon on the top of the page.

2. Create an account (if necessary)

You will then be asked to log in, register, or checkout as a guest.

3. Shipping address

Enter your delivery address. If you already have an account, this step will be omitted.

4. Payment method

Select your desired payment method on the “payment” page during checkout.

5. Confirmation

The order is complete only when you see the confirmation page and a confirmation email has been sent to you (unless you have ordered as a guest with no email entered). Later, you will also receive a second confirmation mail that your order has been sent. Your package is now on the way! :)

 

WHERE CAN I SEE THE PREVIOUS ORDERS I’VE MADE?

You can see all your orders under „My Account“ and then „Orders“.

This option is not available for customers who order as a guest.

 

HOW DO I SIGN UP FOR AN ACCOUNT?

Simply click on „My Account” on the top of the home page, then click the “register” button. You will also automatically be brought to the registration page during the checkout process of an order.

 

CAN I CHANGE MY PERSONAL INFORMATION ON MY ACOOUNT?

Yes! When logged in, simply click on “my account” at the top of the page, then “account overview”. From here, you can change your login data, address info, preferred payment methods, and more.

 

IS YOUR WEBSITE SECURE?

The Titus website is SSL-secured. In the address bar of your browser, you will see that our website address begins with “https:”. The „s“ of this address indicates that all data/information on the site is encrypted and secured.

 

WHICH COUNTIRES DO YOU SHIP TO?

Please see the shipping information page for an overview of the countries we ship to, shipping rates, times, and other info.

 

WHAT ARE CASHPOINTS?

Cashpoints are the bonus point system of Titus.

Customers earn Cashpoints with every purchase they make at Titus. The points are applied to the customer’s account (orders made from a guest account excluded). Every item is assigned a number of Cashpoints, which you can find on the product’s page. When you have collected enough Cashpoints, they can be redeemed for discount vouchers on our website. It’s simply a fun and easy way to save money. Have fun collecting Cashpoints!

See more info about Cashpoints here.

 

SUBSCRIBING OR UNSUBSCRIBING FROM THE TITUS NEWSLETTER?

Click the „Service / Help“ button on the top of the Titus website and select the “newsletter” link. On this page, click the drop down box in the center to „Subscribe to newsletter” or “Unsubscribe from newsletter”. Fill in the required info and click “Save”.

You can also go straight to the newsletter page here.

 

WHAT KINDS OF VOUCHERS ARE THERE?

There are cash vouchers and discount vouchers. Both vouchers are only valid for one use and may not be combined with other vouchers. Some voucher codes may have an expiration date or minimum purchase price to be valid.

 

CAN YOU SEND ME SOME STICKERS?

A sticker sheet is included with every order (while supplies last). These sheets include ten to twelve stickers from various brands.

That's not enough? Problem solved! Check out our first Titus sticker pack! This set contains 10 Titus Stickers with various designs. Each one is perfect for your deck, laptop, bike, or whatever you desire!

 

CAN YOU SPONSOR ME?

This isn't an easy question. Obviously, you need to be a good skater to get sponsored by Titus. The best thing you can do to get noticed by us is to participate in skateboarding contests in Germany. Additionally, it will help if you have a good video part (sponsor-me tape). 

Titus team riders are generally first sponsored by a Titus shop location that's in their area. We recommend that you go to your nearest Titus shop and introduce yourself.

Besides our shop teams, the Team Titus manager Yannick Schall is always observing the skateboarding scene for new talent. Keep an eye out for Yannick and maybe you can catch his interest.